I don’t typically make new year resolutions, but this year I’m making a real effort to live healthier, to spend more time with my family, and to enjoy the most of everyday life. Two weeks in and I have been reading product labels while I shop, and taking the time to cook more and order in less. A big part of enjoying everyday life for me is entertainment. Keeping up with a busy work schedule, and a daughter in high school, does not always leave time for movie watching. So, we plan a fun family movie night at least twice a month. They are a great way to get our family to slow down and spend some extra time together. An evening we all look forward to. Thankfully, the XFINITY X1 platform has not once let us down. XFINITY offers a long list of On demand movies, and our fast XFINITY WifI streams all of our digital copies with amazing picture quality. Thanks to XFINITY our main event of the evening is never a disappointment.
Not getting the most from your XFINITY Wifi?
There are ways to ensure your WiFi in the home is set up to give the most robust signal strength and speed. Here are ten tips from Comcast.
- Don’t put your router on the floor. Get your router off the ground at least 5-7 feet if possible. It’s kind of like a light bulb; when you turn it on you want it to shine as far as possible, not straight into the ground.
A lot of folks default to an upstairs office, but that’s usually located in a remote corner of the house. Even worse: the basement; that area makes it hard for the wireless signal to reach all areas of your home. Put your router in the center of the home, preferably on the first floor.
Don’t put your router by a window. You might as well throw half your signal out the window.
Avoid locations next to or behind your TV because media components can seriously affect your wireless performance. Also, stay away from enclosed consoles with heat producing appliances like a DVD player or game console. Those will also cut down your wireless signal.
Speaking of devices, steer clear of basic home appliances like cordless phones and microwaves that also can affect performance.
Don’t hide your router. Set it up out in the open, not tucked in a cabinet.
Got a fish tank? Wireless signals don’t pass well through water so keep it away from the fish.
Figure out where in your house you use wireless most often and put the router within a clean line of site to that room. A central location, off the ground and out in the open, is the ideal location, as seen here. Most signals bounce off walls.
Limit applications that hog your speed. If your kids are always playing games online or doing video chats, this can make your wireless experience slower for everyone else. You can check your speeds using the Xfinity Speed Test located at speedtest.comcast.net.
Regularly reboot your router. There are a lot of software updates made to your equipment that require a restart just like any other consumer device. You can automatically reboot it by using an old outlet timer.
The Comcast Customer Guarantee™
We strive to develop technology that transforms your entertainment experience, delivers the fastest speeds and offers you more ways to stay connected to what matters most.
We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority. -XFINITY.com
I recently had the experience of observing an XFINITY tech during a home visit. The family placed the service call because they were not getting the most from their XFINITY services. Included in their complaints were not always being able to connect to the network, WiFi signal not reaching part of the house, and issues with their DVR.
The technicians arrived on-time and were very respectful when entering the home. I was impressed by how they took their time, and showed no signs of rushing even though I’m certain it was their last call of the day.
First thing they did was to check the strength of the signal coming from outside. Then the quality of ALL the wires, and connections, both inside and outside. Loose cables and connections are actually the cause of 90% of issues.
For this family, their WiFi issue turned out to mostly be placement of the modem. Hidden in the back of the house, the signal was being weakened by plaster walls. Once the modem was moved into a central room, at the middle of the house, and a few adjustments were made, like choosing the optimum WiFi channels, their WiFi issues were solved. The tech even took the time to look into all equipment connected, and shared advice and tips to keep the WiFi moving strong and smooth in the future.
On to the cable box/DVR issues. Did you know that most firmware updates happen in the middle of the night, but can cause a reboot during the day at the end of a cycle? I didn’t. I love that the technicians took the time to educate us on XFINITY equipment, and how it works. I actually learned a lot being on this service call. Once they installed a new XFINITY X1 box with DVR all of their issues were solved. Sometimes a fix can be that easy!
Not all issues require a home visit. In-fact most issues can be solved over the phone or web.
Comcast is available 24/7! You can contact them with any questions or service-related issues. Connect via a variety of ways, you can choose what works best for you: simply visit their Contact Us page.
Don’t forget XFINITY® My Account lets you manage your account your way. No more lines no more waiting. On your computer, smartphone and now on your TV.
You can manage your XFINITY account at home or on the go, on your mobile device, online and now even on you TV. Pay your bill, check your connection status, manage your appointment and so much more with a click or a tap.
I checked in with this family at thirty and at sixty days after our home visit, and am happy to share they are satisfied customers. No more issues. Just another example of how Comcast Cares.
Not a Comcast customer? Shop online for your XFINITY service, and save when you bundle!
FTC Disclosure: This post was written as part of an on going relationship with XFINITY. I was not ask or influenced to write a positive view. All opinions expressed are honest and my own.