Getting the most from your XFINITY X1 Platform #ComcastCares #XFINITYreviewer

I don’t typically make new year resolutions, but this year I’m making a real effort to live healthier, to spend more time with my family, and to enjoy the most of everyday life. Two weeks in and I have been reading product labels while I shop, and taking the time to cook more and order in less. A big part of enjoying everyday life for me is entertainment. Keeping up with a busy work schedule, and a daughter in high school, does not always leave time for movie watching. So, we plan a fun family movie night at least twice a month. They are a great way to get our family to slow down and spend some extra time together. An evening we all look forward to. Thankfully, the XFINITY X1 platform has not once let us down. XFINITY offers a long list of On demand movies, and our fast XFINITY WifI streams all of our digital copies with amazing picture quality. Thanks to XFINITY our main event of the evening is never a disappointment.

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Not getting the most from your XFINITY Wifi?

There are ways to ensure your WiFi in the home is set up to give the most robust signal strength and speed. Here are ten tips from Comcast.

  1. Don’t put your router on the floor. Get your router off the ground at least 5-7 feet if possible. It’s kind of like a light bulb; when you turn it on you want it to shine as far as possible, not straight into the ground.

  2. A lot of folks default to an upstairs office, but that’s usually located in a remote corner of the house. Even worse: the basement; that area makes it hard for the wireless signal to reach all areas of your home. Put your router in the center of the home, preferably on the first floor.

  3. Don’t put your router by a window. You might as well throw half your signal out the window.

  4. Avoid locations next to or behind your TV because media components can seriously affect your wireless performance. Also, stay away from enclosed consoles with heat producing appliances like a DVD player or game console. Those will also cut down your wireless signal.

  5. Speaking of devices, steer clear of basic home appliances like cordless phones and microwaves that also can affect performance.

  6. Don’t hide your router. Set it up out in the open, not tucked in a cabinet.

  7. Got a fish tank? Wireless signals don’t pass well through water so keep it away from the fish.

  8. Figure out where in your house you use wireless most often and put the router within a clean line of site to that room. A central location, off the ground and out in the open, is the ideal location, as seen here. Most signals bounce off walls.

  9. Limit applications that hog your speed. If your kids are always playing games online or doing video chats, this can make your wireless experience slower for everyone else. You can check your speeds using the Xfinity Speed Test located at speedtest.comcast.net.

  10. Regularly reboot your router. There are a lot of software updates made to your equipment that require a restart just like any other consumer device. You can automatically reboot it by using an old outlet timer.

The Comcast Customer Guarantee™
We strive to develop technology that transforms your entertainment experience, delivers the fastest speeds and offers you more ways to stay connected to what matters most.
We’re constantly pushing the boundaries of innovation and creativity, and that includes the customer experience. Our customers deserve the best experience every time they interact with us, and improving upon that is our number one priority. -XFINITY.com

I recently had the experience of observing an XFINITY tech during a home visit. The family placed the service call because they were not getting the most from their XFINITY services. Included in their complaints were not always being able to connect to the network, WiFi signal not reaching part of the house, and issues with their DVR.

The technicians arrived on-time and were very respectful when entering the home. I was impressed by how they took their time, and showed no signs of rushing even though I’m certain it was their last call of the day.

First thing they did was to check the strength of the signal coming from outside. Then the quality of ALL the wires, and connections, both inside and outside. Loose cables and connections are actually the cause of 90% of issues.

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For this family, their WiFi issue turned out to mostly be placement of the modem. Hidden in the back of the house, the signal was being weakened by plaster walls. Once the modem was moved into a central room, at the middle of the house, and a few adjustments were made, like choosing the optimum WiFi channels, their WiFi issues were solved. The tech even took the time to look into all equipment connected, and shared advice and tips to keep the WiFi moving strong and smooth in the future.

On to the cable box/DVR issues. Did you know that most firmware updates happen in the middle of the night, but can cause a reboot during the day at the end of a cycle? I didn’t. I love that the technicians took the time to educate us on XFINITY equipment, and how it works. I actually learned a lot being on this service call. Once they installed a new XFINITY X1 box with DVR all of their issues were solved. Sometimes a fix can be that easy!

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Not all issues require a home visit. In-fact most issues can be solved over the phone or web.
Comcast is available 24/7! You can contact them with any questions or service-related issues. Connect via a variety of ways, you can choose what works best for you: simply visit their Contact Us page.

Don’t forget XFINITY® My Account lets you manage your account your way. No more lines no more waiting. On your computer, smartphone and now on your TV.
You can manage your XFINITY account at home or on the go, on your mobile device, online and now even on you TV. Pay your bill, check your connection status, manage your appointment and so much more with a click or a tap.

I checked in with this family at thirty and at sixty days after our home visit, and am happy to share they are satisfied customers. No more issues. Just another example of how Comcast Cares.

Not a Comcast customer? Shop online for your XFINITY service, and save when you bundle!

FTC Disclosure: This post was written as part of an on going relationship with XFINITY. I was not ask or influenced to write a positive view. All opinions expressed are honest and my own.

Comments

  1. Janet W. says:

    We’re Comcast customers and haven’t had any issues with our service. We’ve been very pleased.

  2. We have ATT U-verse and we have been happy with it. But these are great tips for Comcast users.

  3. Karen Glatt says:

    Comcast has helped me many times with my router and have gotten it back up on line. Sometimes all the router needs is to be unplugged for a few minutes, and then plugged back into the wall after losing a connection. Comcast is always there when I lose a router signal and helps me on the phone to get it back. Thanks for your router tips. They are very helpful.

  4. i have xfinity and i’m honestly not all that impressed with the service or customer service. maybe it’s just my area.

  5. Liz
    Twitter: yesnofilms
    says:

    At my parents’ condo, the wifi router is in the office, near a window (oops) and sometimes it’s hard to get a signal when I’m downstairs in the living room (opposite corner of the condo, 1 floor down). Thanks for the tips!

  6. I do use Comcast, but I had no clue about so many of these tips for optimal performance. Thanks so much for sharing these.

  7. It’s always awesome when you have the best customer service. Though not xfinity not sure we have it in the uk but my wifi supplier provide excellent customer service

  8. These are great tips to keep the router working at optimum levels. We recently moved our router from the office to the corner of the living room and the Wi-Fi signal improved throughout the home so much.

  9. I have been a SBC Global cable user for quite some time but I have not been too happy with the internet speed. XFINITY X1 Platform is something I will have to look into. Thanks for your perspective and tips!

  10. Very useful tips and information for everyone. You’ve made me curious about what I’m missing out on so I’ll have to check out the XFINITY X1 asap.

  11. I’m glad the technicians were so helpful and gave you some tips. Good customer service is very important to me.

  12. Sharon Wong says:

    I am an Att U-verse user, but I have always been thinking of switching to comcast. These are some good tips. I will check back on this if I ever do get comcast. Thanks for sharing! 🙂

  13. These are all great tips and I’m happy to say that my router is in the right spot. Now, I need to catch up on all the movies I’ve been missing.

  14. I am guilty of the ‘upstairs office’ but we have our router downstairs in our family room and it still works wonders. I love your resolutions, I made some similar ones as well !

  15. I’ve actually never used xfinity but I hear good things about it. Thank you for posting these great tips. Ill have to keep them in mind

  16. Comcast (Xfinity) is the only option in our area, so they’re horrible. Our cable is ALWAYS out. We now have the minimum package and internet through a different company, but this post makes me want to try the X1 Platform. Maybe they are changing their customer service?!

  17. This sounds great. I’ve heard of xfinity but I’m in Canada so we don’t get these great services here. I would love to cehck it out. Sounds really great.

  18. We don’t have this service in my area but, it sounds like it is pretty awesome. I will tell my US friends.

  19. I never thought a fish tank would interfere with the signal. I guess we need to move some stuff around the living room now, lol.

  20. This is really awesome. Despite using Comcast at home I never know that there are so many options available to make sure we get the best performance out of it. Thanks for sharing this useful info.

  21. Great tips! I’m a directtv costumer though because we dont have comcast here where i live.

  22. This is REALLY good info – I don’t have Xfinity right now, but I do know folks who have been wondering about getting a new modem – I have to tell them about this post!

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